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ZH Warranty Information for Sublistar Equipment:
Section 1 - Limited Warranty:
Sublistar provides a 24-month warranty for printing machines including DTF, UV, DTG, Sublimation, Heat Press Machine and the components except consumables such as powder, ink, etc. Our technicians can be issued a replacement on some parts that will be covered in the limited warranty. Technicians can assist by chat or video chat to help replace a part and troubleshoot during this time. Once the limited warranty ends, the customers are responsible for any parts costs and troubleshooting. Customers may self-install parts or use their technicians, but Sublistar is not responsible for damages caused during self-repair.
Section 2 - What is covered
Sublistar company provides 3-6 months free warranty service for the print head for the following series of machines.
During this period, technicians will assist in replacing print head parts and troubleshooting through chat or video chat. If the problems cannot be resolved, a new print head will be replaced for free. Once the limited warranty ends, the customer will be responsible for any parts costs and troubleshooting. Customers can install parts themselves or use their technicians, but Sublistar is not responsible for damage caused during the self-repair process.
DTF-600 Series Star IV DTF Printer & Shaker
DTF-1200 Series Star IV DTF Printer & Shaker
DTF-600 Series Star III DTF Printer & Shaker
DTF-1200 Series Star III DTF Printer & Shaker
DTF-600 Series Eco Star III DTF Printer & Shaker
DTF-600 Series Ultra II DTF Printer & Shaker
Section 3 - What is not covered
1.The consumables such as powder, ink, paper, film etc. are not covered by warranty.
2.The print heads of the following series are not covered by warranty:
DTF-A3+Star IV DTF Printer & Shaker
DTF-A3+Ultra A All-in-one DTF Printing Machine
UV Star IV Series Machine
UV Star III Series Machine
DTG DTX Series Machine
Sublimation SUB Series Machine
Please note that:
1.If you have any questions after the receipt of our Sublistar products, please feel free to contact us via any online means and we would be delighted to offer you kind service within the warranty period.
2.The equipments that are covered by warranty can be repaired or replaced within the warranty period if they are not artificially damaged.
3.If you find the equipment problems and handle them by yourself after the receipt of our products or require for any repair or replacement after the warranty period, Sublistar would not bear any responsibilities.
For questions or any concerns about the policy, please contact us at support@subli-star.com